Terms & Conditions

PAYMENTS & DEPOSIT

50% deposit is required on booking.  The deposit will be accepted as part payment of the total cost. No bookings will be guaranteed until a deposit is received. Final payment is due upon arrival when checking-in at the hotel. Failure to make the final payment by the check in date will cancel your booking whereupon the deposit paid shall be forfeited.

If you fail to show up for any reason no refund will be given. No refund will be given for reduction of stay once checked in.

ARRIVAL / DEPARTURE
Pick up at the airport can be arranged. Driver charge Rp350.000 - subject to change.

  • Check in time 2.00 p.m.

  • Check out time 12.00 noon

SPECIAL EVENTS
For weddings, ceremonies, conferences, business meetings etc. the entire resort may be booked for a minimum of 3 nights stay. Please contact us for details and prices.

 

Refund Policy

Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.